Contact
One address, read by the people who build WardenClub. Reply time is usually within a day.
WardenClub has no support desk yet; the administrator answers every mail.
What to include
- Your account e-mail and, for payments, the order code (WC-…).
- For Loader problems: Loader version, game, and what you saw.
- For device removals: which device to remove.
Common questions
What happens when the game updates?
The set switches to Updating. Your remaining time pauses and resumes when the new version ships.
Is it safe?
Every feature package is signed by WardenClub, and the Loader only loads packages whose signature and your licence check out. Check the zip itself against the SHA-256 published on the download page.
Is it hard to set up?
Three steps: download the Loader, sign in with your WardenClub account in the browser, refresh your access.
I have no crypto. Can I still buy?
Yes. Buy USDT, USDC, BTC or ETH on an exchange or in a wallet app, then send it to the address shown at checkout. A first purchase on an exchange can take a while, because most ask you to verify your identity. Check that yours can send on the network shown; not every exchange offers TRC20.
Can I get a refund?
Access is not refunded once granted, except when we cannot restore a set within 14 days.